Terms & Conditions

1. Acceptance of Terms

By accessing and using the Mega Tele-CRM application and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use the application or services.

2. Description of Service

Mega Tele-CRM (operated by MegaScale) provides a multi-tenant telecalling CRM solution that includes lead management pipelines, call session tracking, companion Android device synchronization, AI voice analytics, and third-party integrations (e.g. Shopify).

3. User Responsibilities & Account Security

You are responsible for maintaining the confidentiality of your credentials and roles (RBAC) and for all actions taken under your account. You agree to:

• Use the services solely for lawful sales operations.
• Provide accurate lead data and ensure appropriate permissions are secured for placing calls.
• Avoid violating regulatory compliance standards regarding telemarketing (e.g., DNC lists).

4. Service Access & Limitations

We aim for 99.9% system availability. However, we do not guarantee uninterrupted access and reserve the right to suspend or terminate access for system updates, maintenance, or compliance audits.

5. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any legal actions or proceedings arising from these terms will be brought exclusively in competent courts located in India.

6. Contact Us

For further questions regarding our Terms and Conditions, please contact us at:

Email: info@megascale.in
Phone: +91 88500 11652