Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using Mega Tele-CRM (offered by MegaScale). This includes:

• Account Credentials: Email address, phone numbers, password hashes, and company details.
• Lead & Calling Data: Contact information of leads, call logs, recording durations, timestamps, and active call statuses.
• Companion Device Details: Registered hardware information such as SIM numbers, device manufacturer, model, and IMEIs.

2. How We Use Your Information

Your data is strictly used to power your CRM dashboard and telecalling actions. This includes:

• Providing, maintaining, and improving the features of the Tele-CRM platform.
• Facilitating call tracking, recordings synchronization, and companion Android device integration.
• Generating AI call transcriptions, summaries, intention categorization, and analytics insights.
• Sending automated follow-up alerts, WhatsApp/SMS updates, and routing in-app notifications.

3. Data Isolation & Multi-Tenancy

We prioritize organization security. Our platform enforces strict tenant partitioning where your company's users, leads, call logs, audio recordings, and configured settings are fully isolated and inaccessible to any other tenant or organization.

4. Device Syncing and Permissions

The companion Android integration requires read/write access to SIM state and call streams to sync inbound and outbound call data to your agent workspace. We strictly secure these sync streams and only access logs generated during your configuration hours.

5. Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to reach out to our team at:

Email: info@megascale.in
Phone: +91 88500 11652